Refund Policy

Blueprint paid reports are digital products that are generated and delivered to your account immediately on purchase. Because access is granted as soon as payment clears, refunds are not offered as a matter of policy.

How to request a review

Paddle, our Merchant of Record, requires that you always have a way to request a refund. If you believe your purchase is eligible for a refund on exceptional grounds (for example, a duplicate charge, a technical error that prevented you from accessing your report, or a billing mistake), you may request a review within 30 days of purchase by either:

• Emailing info@tallminded.com with your purchase confirmation and a brief description of the issue, or
• Contacting Paddle directly at paddle.net.

tallminded llc reviews refund requests on a case-by-case basis and may, at its discretion, issue a full or partial refund. We aim to respond within 7 business days. Approved refunds are processed by Paddle and typically appear within 5–10 business days, depending on your payment method and bank.

Free assessment

Taking the assessment and viewing the free version of your results is always free. You can retake the assessment whenever you like — the free version in your account always reflects your most recent completed assessment.

Paid reports persist after retakes

Paid reports you have unlocked stay accessible in your account even if you retake the assessment later. Retaking the assessment does not affect previously purchased reports and does not entitle you to a refund.

Chargebacks

Please reach out to us before initiating a chargeback. Chargebacks are costly to resolve and we will almost always be able to address the underlying issue more quickly via email.

Contact

tallminded llc — info@tallminded.com